Phone:
(903) 473-4445
Fax:
(903) 474-2100
Email:
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You’ve had an accident, now what? Here are the answers to some questions you might have.

Q: Do I need to get 3 estimates?

A: NO. There is no law that requires you to get more than 1 estimate.

Q: My insurance company wants me to take the car to one of their preferred shops, do I have any choice?

A: While it is common practice in the industry today for insurance companies to direct you to shops they have contracts with; it is YOU who decides where your car is repaired. While A&R Collision does have direct repair relations with some insurance companies we can work with any company you might have.

Q: The insurance company told me I would have to pay extra if I don’t use the shop they recommend. Is this true?

A: FALSE. Some companies use scare tactics to steer vehicle owners to shops of their choosing. Steering is illegal and insurance companies know it. Still some adjusters will use creative wording to make the owner think they have no choice. Again you have the right to have your vehicle repaired at the shop of your choice.

Q : The insurance company told me they would guarantee the repairs as long as I own the vehicle if I take the vehicle to their shop. Does A&R Collision guarantee their work?

A: YES. We at A&R Collision also offer the same guarantee.

Q : Will the vehicle be as good as before the accident?

A: We will take every precaution to provide you with the best repair available in the industry today. We have the best technicians who take great pride in their work. We have had many customers tell us the dealer could not tell where their car was repaired when the time came to trade it in for a new vehicle.

Q:Will my paint match?

A: All repairs are different. We have the latest in paint technology and materials. In most cases we can tint and or blend the paint to the adjacent panels for a perfect match. We will also remove any trim and door handles so there is no tapeline. However, in some very extreme cases, older vehicles with severely faded paint may not match perfectly. We will let the customer know the options on how to make the best repairs in these rare situations. We will be honest as to what is possible and what is not.

Q The car is totaled if the frame is bent, right?

A: Not necessarily. While most vehicles are of a unitized construction and not a full frame design we can restore the vehicle to factory specifications however the design.
However some newer vehicles have hydro-formed frame rails with crush zones designed into them. It is possible, depending on the damage that the frame would have to be replaced on these vehicles.

These are a few of the most common questions we are asked. If you have any questions or concerns please contact us and we will be glad to help you.